This statement explains the privacy and the data protection practices which apply to Ivens & Co Estate Agents.

Our aim is to safeguard our users’ privacy whilst providing a personalized and valuable service.  Collecting personal information is necessary if we are to satisfy the expectations and requirements of our users, e.g. by communicating with them and providing an interactive service.  We appreciate that you do not want the personal information you provide to us distributed indiscriminately and here we explain what information we collect, what we do with it and what controls you have.

Security

At Ivens & Co we are committed to protecting your privacy, we follow strict security procedures to ensure that your personal information is not damaged, destroyed, or  disclosed to a third party without your permission, and to prevent unauthorized access.  The computers that store the information are kept in a secure facility with restricted physical access, and we use secure firewalls and other measures to restrict electronic access.

Personal Information

Any personal information such as name, postal address, telephone number and email address will only be used to provide a requested service and will not be disclosed to any other third party without your prior permission unless listed below or unless we are required to do so by law.

As an Applicant we will hold your data to provide estate agency services and to provide your name to our vendor when arranging a viewing. We may share, with your agreement, your data with associated services such as conveyancing and financial services.

As a Buyer we may share your data with other property professionals including conveyancing, money laundering referencing agencies, financial advisors, surveyors, contractors, other agents involved in a sales chain, the vendor of the property you are buying and post-sale updates.  We may also use third party software to provide these services.

As a Vendor we may share your data with property professionals including conveyancing, EPC providers, money laundering referencing agencies, financial advisors, surveyors, contractors, other agents involved in a sales chain, applicants viewing the property, general marketing and post-sale updates.  We may also use third party software to provide these services.

As a Tenant: We will hold your data to provide letting services and may share your data with associated services such as right to rent checks, referencing organizations and providing your name to our landlord when arranging a viewing. We may also use third party software to provide these services.

As a Landlord we may share your data with property professionals including EPC providers, money laundering referencing agencies, contractors, deposit protection service, referencing organizations, applicants viewing the property, general marketing and post letting updates.  We may also use third party software to provide these services.

From Completion

Our sales files will be kept for a period of 6 years as required by the Ombudsman of Estate Agents.

Our lettings files will be kept for a period of 7 years as required for possible tax enquiries.

Our anti-money laundering identification records will be kept for 5 years unless required for the above.

General Information

Any non-personal information such as IP address, pages accessed and files downloaded will only be used to determine how many individuals use our site, how many people visit on a regular basis, which pages are most popular, and which pages are least popular.  This information doesn’t tell us anything about who you are or where you live, it is simply used to enable us to monitor and improve our service.

Links

Our website may contain links to third party sites we have no control over, if you visit those sites you should check you are happy with their own privacy terms of use before providing any personal information.  In addition, if you linked to our website from a third party, we cannot be responsible for the privacy policies and practices of that third party site.

Your Acceptance

By using our website or services, registering with us an applicant either directly or via a portal or as a vendor or potential vendor asking us to market your property or as a Landlord or Tenant, you consent to the collection and use of information by Ivens & Co in accordance with our privacy policy.  If you do not agree to this policy, please do not use our site or our services.

Your Rights

Any personal information submitted is treated in accordance with the Data Protection Act  1998 and the update of 25^th May, 2018 to the new GDPR.  To find out more about your entitlements under this legislation, visit the Information Commissioner’s web site at http://www.legislation.gov.uk/ukpga/1998/29/contents.

If you would like to review or revise information you have previously provided to us, or you have any questions relating to this Privacy Policy, you may do so via our ‘contact us’ page.

You have the right to request a copy of all data held and also request the removal of such data assuming that it does not have to be held to comply with other regulations.

You have the right to complain to the ICO if you believe we have not acted according to the regulations.

Cookie Policy

This website uses cookies to improve the user experience. Where applicable, this website uses a cookie control system allowing the user, on their first visit to the website, to agree or disagree to the use of cookies. This complies with recent legislation requirements for websites to obtain explicit consent for the use of cookies on a computer/device.

Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server, to provide the visitors with a tailored experience.

Visitors are advised that if they wish to deny the use and saving of cookies from this website on to their computer’s hard drive, they should take necessary steps within their web browser’s security settings, to block all cookies from this website.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information [ http://www.google.com/privacy.html ].

Other cookies may be stored on your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.